If the user declines the installation by clicking cancel, this error occurs. When an app is distributed to unsupervised devices, the user will be prompted to initiate the app installation. Click here to know how to identify 32-bit apps. Also, the app you are trying to distribute to devices might be a 32-bit app which is not supported in devices running the latest OS version. Click here to know how to identify apps not present in the App Store. If the app has been removed from the App Store by the developer, you cannot subsequently distribute the app to devices/groups. These apps cannot directly be managed by a MDM solution and hence will have to first be removed from the device and then distributed from MDM. The various iWorks apps like iMovie, Pages, Numbers, Garageband and Keynote are preinstalled in devices with storage size greater than 32 GB. If the apps are still not managed by MDM, try deleting and re-distributing the apps to the devices. You can also choose to distribute the app with the option Silent Distribution enabled. In case of unsupervised devices, if the app is available in the App Catalog of the device, clicking the option to Manage via MDM will bring the device under management. In case of supervised devices, the apps are automatically managed when the device is scanned. If the apps have already been installed by the user, and again distributed by MDM, this error occurs. App already installed on the device, but not managed by MDM If the app size is over 200 MB, ensure the device is connected to a wi-fi to initiate the app installation. Search for the app in the device App Store, and click on it to view the app size.In the app repository, select the app and under App details, click the app store URL, here you'll be able to view the app size.Use either of the following steps check the app size: The device must be connected to a Wi-fi to initiate the app installation. If the size of the app that you are distributing to the devices is over 200 MB, then Apple does not allow these apps do be installed over mobile data. This error also occurs if the user repeatedly enters wrong App Store. You can prevent this error, by installing apps without requiring App Store account as explained here. Provide access to *. as it is required to initiate app installation. Resolution Device cannot connect to App Store
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